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Call Center & Contact Center Services

[/vc_column_text][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”1/2″][vc_column_text]Support-Setup services offer both voice and non-voice based services in a multitude of languages. A great customer experience is essential in any business model and how you interact with each one determines many future outcomes. Choosing our services will provide a wide range of leading communication platforms to improve overall experiences and avoid disconnects with the customer. Support-Setup provides inbound, outbound, email, chat and blended solutions to our clients. We also provide technical support and 24×7 help desk services. Our call centre services will keep your business connected with your existing customers and attract new ones. Having satisfied customers will in turn bring new eager customers, however, it can also go the adverse way if the customer is not serviced well. Call us today to see how we can save your business money while improving the overall customer experience.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_empty_space height=”29px”][vc_single_image image=”385″ img_size=”full” qode_css_animation=””][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”yes” angled_section_position=”top” angled_section_direction=”from_left_to_right” text_align=”left” background_image_as_pattern=”without_pattern” background_color=”#ffffff” css=”.vc_custom_1557119037200{padding-top: 45px !important;}” z_index=””][vc_column][vc_tabs style=”vertical_left”][vc_tab title=”Customer Service” tab_id=”1557097143997-3-3″][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”1/2″][vc_column_text]Support-Setup prides itself on providing industry leading customer service skills and experiences. Customer service is the back bone of any business. Resolving customers’ concerns effectively and in a timely manner are vital for any business. A satisfied customer will normally make repeat purchases and bring in more customers. A new customer acquisition can only be made possible if the proper customer service is provided. An effective customer support function will strengthen the client to customer relationship and provide a positive brand outlook. Support-Setup will ensure any interactions with customers will be pleasant and end in resolution. This may also allow for opportunity to up sell or cross sell additional products and/or services. We’ll treat each of your customers with the frictionless and personalized care they deserve. Support-Setup BPO started as a customer service provider, we simply understand expectations and can deliver results in a variety of languages and time zones.

Our unique approach begins with understanding the core needs of your business and customer services requirements. We will then search and select the right people to handle those specific needs under constant supervision of field experts. Our team experts have developed special training programs to effectively provide the best customer service available anywhere. We understand the challenges of managing your business and though the customer service experience we can guide you towards progress. Support-Setup is equipped to manage any problems your customers may encounter as well as provide future solutions. Choosing our services can be the difference between losing and retaining a customer. We will consistently update and communicate feedback with your business to continually improve overall customer service experiences. Call us today to see how you can benefit from our services while saving your business money.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_empty_space height=”30px”][vc_single_image image=”385″ img_size=”full” qode_css_animation=””][/vc_column_inner][/vc_row_inner][/vc_tab][vc_tab title=”Inbound/Outbound Sales” tab_id=”1557100345220-4-5″][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner width=”1/2″][vc_column_text]Support-Setup will turn any of your inbound or outbound projects into a success with our decades of sales experience. Inbound sales refer to situations in which a customer contacts an organization to inquire about their products or services. Outbound sales refer to situations in which an organization reaches out to customers to sell their products or services. Inbound sales are increasing becoming a more preferred method than traditional outbound sales. Inbound sales typically have a higher cost of acquisition and therefore requires specialized training to convert customers efficiently. Support-Setup offers these services to the highest of standards with exclusively trained teams. Our sales experts will quickly identify a customers wants and match them with the products or services offered that benefits both parties.

Support-Setup has proven sales approaches that will result in higher sales conversion rates for your business. The reason we can attain this is in part due to our pool of industry experts with decades of sales experience. The difference when choosing our services over others lies within the understanding and dedication we have towards your business goals. Dedicated sales experts will become thoroughly acquainted with your products/services and equally enthusiastic to sell them. Our services can be catered for both business to business (B2B) and business to consumer (B2C) models. Let us prove results with your business, call us to discuss how we can increase your sales today! [/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_empty_space height=”30px”][vc_single_image image=”385″ img_size=”full” qode_css_animation=””][/vc_column_inner][/vc_row_inner][/vc_tab][vc_tab title=”Email and Chat Support” tab_id=”1557100430302-5-8″][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]Support-Setup understands it is crucial to provide customers the liberty to communicate with your business through the channel most convenient for them. Apart from phone calls, web based services like email and chat support are increasing more popular due to convenience. Prompt, helpful and professional email and chat support is invaluable. Our skilled representatives offer support to customers through email and chat services with high proficiency. With the high amount of web based communication received daily, responding to each one becomes a tedious and time consuming process. Support-Setup services allow your business to remain connected to your customers through email and chat at a fraction of your cost.

When we provide web based communication on behalf of your business, we focus on delivering a caliber of support that maintains the highest standards and follows specific protocol. With our trained representatives, you can be assured your customers are receiving the exact message you want to convey. Support-Setup services are committed to deliver top level customer satisfaction through email and chat support. Our services can also be offered 24X7 in a variety of languages. Stop loosing valuable customers through un-attended emails and chat queues, response time is imperative with web based communication.

Qualities of Email and Chat support

  • Quick response
  • Easy to understand language
  • Professional
  • Error Free
  • Proactive

Live Chat Features

  • Each desk can handle up to 3 concurrent chats
  • Exclusive desk for each client.
  • Group chat options
  • Canned messages for faster chats
  • Chat forwarding / escalation
  • Reports on daily chats
  • Monthly consolidated reports

[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_tab][vc_tab title=”Technical Support” tab_id=”1557119654039-4-0″][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=””][vc_column_inner][vc_column_text]Support-Setup provides technical support services ranging from beginner to advanced levels. Our tech experts are certified and specialised in a wide range of softwares and systems. Resolution rates and service times are amongst the best in the industry. For companies that rely on technical support, we understand that after sale service is just as important as the sale itself. If a customer does not receive proper technical support from a purchased product or service, the likelihood of a return or chargeback increases dramatically. It has now become inevitable to sell software, digital or electronic products without assured technical support included. Support-Setup provides the professional technical support services that will make all the difference in retaining your customers.

Dealing with technical support can sometimes be a less than enjoyable experience for your customers. Our comprehensive technical support solutions aim to provide positive customer experiences, across the technology ownership lifecycle. Whether its pre-sales, post-sales or in- or out-of-warranty support, our product experts possess the training, tools and expertise to solve technical issues in a painless way.

Some of our support services offered to our clients:

  • L1 – L5 Technical support services for software, hardware and products.
  • Remote monitoring services
  • Configuration and new set-ups
  • Technical trouble ticket management
  • Add On sales and support
  • Up Selling and Cross Selling

Setup-Support Advantages:

  • Uninterrupted 24×7 support
  • Unique methodology to execute projects
  • Train the Trainer model
  • Continuous process improvement
  • Scalability in short time
  • Highly talented work force

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